Grievance Handling at Branch Level
Aakash has a policy of redressing a grievance as soon as it arises. Aakash firmly believes that redressing grievances whether it is of faculty, employees or students, is mandatory for the smooth functioning of the organization. This is one of the distinguished features of Aakash that makes it different from the rest.
It has a systematic and well-structured system for hearing grievances. The person responsible for redressing the grievances can be reached either through a phone call or by sending an e-mail. Anyone can meet him in person during the office timings of 9:30 am to 6:00 pm at their concerned branch. This accelerates the process to a greater extent.
If the designated person is unable to solve the issue, then the case can be taken upto the higher authorities. Parents can write to firstname.lastname@example.org. This mail regarding suggestions and grievances is in the direct access of our Respected CEO and/or Managing Director. This sort of operation brings transparency in administration and strengthens the belief of people.