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Grievance Redressal


We aim to understand the grievances of students and parents and ensure timely remedial action, thereby standing true to our value of ‘Student First’.


  • To develop an organizational framework to resolve grievances of students and parents.
  • To provide students with access to immediate, hassle-free and effective channels to have their grievances redressed.
  • To institute a monitoring mechanism that will oversee the timely resolution of complaints.
  • To make students and parents aware of company policies, thereby enabling greater transparency.


We, at Aakash BYJU’s, aim at offering the best to our students and strive hard to continue to meet their needs. However, even after the best of efforts things may sometimes leave you less than satisfied.

If you are unhappy or dissatisfied with us, we express our sincere regret. Do tell us about it so that we can get started right away to help address your concern.

Register a grievance by any of the following means:

Grievance: A complaint expressing dissatisfaction arising from Aakash BYJU’S learning program / product / service / employee.

Call our 8AM-8PM Customer Care


Visit your nearest Aakash BYJU’s Branch and register your complaint


Submit your complaint using this Customer Grievance Form

Attach files: (Maximum 4 attachment allowed)
(Do not put space or special character in file names.)
In case of not satisfied with above channels resolution, you can write to us on grievances@aesl.in